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Founded In 2014

You Own The Store

No Long Contracts

Isometric illustration of a marketer reviewing keyword research as Komplex ranks number one in search results.
Ask About Your Funnel

Order Volume Check

How many orders a month, split by device and source. This decides whether you get a testing programme or a set of shipped changes, and it takes an afternoon.

Product Page

Imagery, variant selection, delivery expectation, stock messaging, and the reviews people actually read before deciding.

Collection And Navigation

How people find anything. Filtering that returns nothing, sorting nobody uses, and categories built around your warehouse rather than their language.

Search

On site search converts far better than browsing and is usually left at whatever the theme shipped with. Cheap to improve and consistently under attended.

Cart

Shipping cost visibility, editing without losing your place, and the moment where a surprise fee ends the session.

Checkout

Field count, guest checkout, payment options, and error handling. What can be changed depends on your platform and plan, and we establish that first.

Mobile

Most store traffic and less of the revenue. The gap between those two figures is usually the largest single opportunity in the account.

Measurement

Funnel steps tracked properly so the next decision has something behind it. Most stores cannot currently tell you where the drop is.

StepThe usual faultWhat we do about it
Collection or categoryFilters that return nothing, categories named after internal structure, and no way to sort by what people care aboutRebuild the filters around real attributes, rename to customer language, and check what returns empty
Product pageVariant selection that hides stock, delivery timing nobody can find, and imagery that does not answer the obvious questionSurface availability and delivery early, restructure variants, and add the shot that answers the question support keeps getting
Add to cartNo confirmation of what happened, or a drawer that hides the continue shopping route and traps peopleMake the response obvious, keep both routes open, and stop the drawer becoming a dead end
CartShipping cost appearing here for the first time, and editing that loses the sessionShow shipping expectation earlier, make quantity and variant edits safe, and remove the surprise
CheckoutToo many fields, no guest option, weak error messages, and payment methods missing for the marketTrim to what the order needs, enable guest checkout, fix the error text, and add the payment methods people expect, within what the platform allows
Find The Leak
Your store auditFree
  • The full funnel walked on a phone
  • Filters and on site search
  • Variant, stock, and delivery messaging
  • Where shipping cost first appears
  • Checkout fields and guest option
  • Whether order volume supports testing
  1. 1
    Send the store URL

    The address, roughly how many orders a month, and your platform and plan.

  2. 2
    We walk it

    No access needed for the first pass. Read only analytics access shows where the funnel drops, and nothing gets changed. An NDA is available on request.

  3. 3
    You get the scorecard and a call

    A written scorecard ranked by lost orders, then a call to walk through it.

How many orders do we need before testing is worth it?

More than most stores expect, and stores clear the bar far more often than other sites do. Reading a modest change needs roughly a thousand to two thousand conversions in each version. A store doing a few hundred orders a month can test its biggest questions and not its small ones. The main CRO page has the full volume table.

What is ecommerce conversion rate optimization?

It is the work of increasing the share of store visitors who buy. That covers collection pages, on site search, product pages, the cart, and the checkout, plus the tracking that shows where people currently stop. On stores with volume, changes get tested against a control. Below that, they get researched, shipped, and measured within the limits that allows.

What is a good ecommerce conversion rate?

It varies enormously by category, price point, and traffic source, so a single benchmark number does more harm than good. A store selling a considered thousand dollar item and one selling a twenty dollar impulse buy should not be compared. The useful comparison is your own store over time, and your own device split, which is where the gap usually is.

Can you change our Shopify checkout?

Partly, and how much depends on your plan. Shopify restricts checkout customization by tier, so what is possible on one plan is not on another. We establish that in the first conversation rather than discovering it mid project. Where checkout is locked down, the work moves to cart, shipping messaging, and the steps before.

Where do most stores lose orders?

Between the cart and the confirmation, which is why cart abandonment sits around seventy percent across decades of studies. High extra costs such as shipping, tax, and fees are the most common single cause. Product pages get most of the attention because they are the pages owners look at, not because they are where the money leaves.

How is this different from ecommerce SEO?

This is about what happens after someone arrives. Ecommerce SEO is about getting them there: collection architecture for search, product page structure, faceted navigation, and the feed. The catalogue is shared, so we plan them together, and you can buy either one without the other.

Do you work on WooCommerce?

Yes. WooCommerce gives you more control over checkout than Shopify does, which is an advantage for this work and a responsibility everywhere else. The trade off is that plugin conflicts at checkout are a real failure mode, so we test the whole path after any change rather than assuming.

Can you guarantee more revenue?

No. Too much sits outside our control, including your pricing, your stock, your competitors, and the season. What we can do is find where orders are being lost, fix what is fixable, and test what is testable. We would be wary of anyone promising a number, and several respected guides in this field treat a guaranteed percentage as a warning sign.

How much does ecommerce conversion work cost?

It is a monthly retainer sized to the work. What moves it is your order volume, because that decides whether this is testing or shipped changes. How much of the funnel is in scope moves it too. Checkout is a factor, since what can be changed there depends on your platform and plan. The quickest way to a number is a short conversation about the store and its order count.

Who does the development work?

One senior lead holds the research, the analysis, and every decision, and stays on the account. Theme and template changes go to contract developers we have used for years, under that lead. On Shopify we work inside your theme rather than rebuilding it, unless the theme is the problem.

How long does a test take on a store?

It depends entirely on your order volume and the size of the change you are testing, and we work out the honest window before anything launches. A store with strong volume can read a meaningful change in weeks. A smaller store testing a subtle change might never read it, and we would say so instead of running it.

What do you do about cart abandonment?

Two things, in order. First, remove the causes: late shipping cost, forced account creation, missing payment methods, and a checkout that fails on mobile. Then recover what remains with an email flow. Most stores do the second and skip the first, which is the expensive way round.

How do you measure the result?

Funnel step completion, conversion by device and source, and revenue rather than rate alone, because a rate can improve while revenue falls. Where a test is running, the result is called on the numbers at the end rather than when it looks good. Where testing is not possible, we measure before and after and say what that does and does not prove.

Do you work with companies outside Austin, Texas?

Yes. Komplex is based in Austin with a presence in New York City and Reykjavik, and this work happens remotely. Stores selling into several countries get the checkout checked per market. Address formats and payment expectations differ, and a form that works in one place fails in another.

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