Website Care Plans That Keep The Site You Paid For Working

Updates, backups, security, uptime, and the small changes nobody has time for, on WordPress, Shopify, and Webflow. You keep every account, and you can leave whenever you like.

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A website care plan is a monthly service that keeps a live site updated, backed up, secure, and working. Komplex runs care plans from Austin, Texas, with a presence in New York City and Reykjavik. A plan covers core and plugin updates tested on staging and daily backups with a tested restore. Then security monitoring, uptime checks, small content changes, and a monthly report. We run them on WordPress, Shopify, and Webflow, for sites we built and for sites we did not. It sits beside our web design and development service and can be bought entirely on its own.

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Nobody Buys Maintenance Until Something Breaks, And By Then The Cheap Fix Has Expired

Websites do not fail loudly. A plugin update changes a form field and enquiries stop arriving, and nobody notices for five weeks because the inbox was always quiet on Mondays. A theme falls three versions behind, then the update that would have taken twenty minutes needs a rebuild because too much has changed underneath it. A certificate lapses on a Sunday. None of this is dramatic and all of it is expensive. The version of the fix that costs almost nothing has a short window, and everybody misses it.

Isometric illustration of a marketer reviewing keyword research as Komplex ranks number one in search results.

The Part Most Care Plans Do Not Mention

Nearly every WordPress security problem comes through a plugin rather than through WordPress itself. So the real work is governance rather than a security tool. Knowing what is installed, why, whether it is still maintained, and whether the site would survive removing it. That is unglamorous and it does not photograph well, which is presumably why most maintenance pages talk about uptime percentages instead. It is also the part that keeps sites from breaking.

Ask About Your Site

What A Care Plan Actually Covers

Eight lines of work. Most of it happens without you hearing from us, which is the point of buying it.

Updates, Tested First

Core, theme, and plugin updates run on staging before they go anywhere near your live site, with a backup taken before each one. Updates break things; that is not a reason to skip them.

Backups You Can Actually Restore

Daily backups held off the server, and a restore tested rather than assumed. A backup nobody has ever restored is a hope, not a backup.

Security Monitoring

Firewall, malware scanning, file change alerts, and hardened configuration. Plus the boring part: knowing which plugins are still maintained and which have been abandoned.

Uptime Checks

Automated monitoring that tells us the site is down before a customer does. We would rather find out at three in the morning than find out from your inbox.

Small Content Changes

A new team member, an updated price, a page that needs a paragraph. Included up to a sensible monthly amount so you stop hoarding requests until they become a project.

Speed Checks

Field speed data reviewed monthly. Sites get slower quietly as images and scripts accumulate, and it is much easier to catch that early.

Broken Link And Form Checks

Every form on the site submitted regularly and every link crawled. Forms fail silently, which makes them the most expensive thing on a site to leave untested.

A Monthly Report Worth Reading

What was updated, what was found, what was fixed, and what we recommend next. Short, in plain language, and it says when nothing happened.

Start With A Site Audit

Send the URL. Version currency, how many plugins are running, and most of the security posture show from outside. No access needed.

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WHAT IS IN AND WHAT IS NOT

Three Plans, And An Honest Row About What Each One Leaves Out

Most maintenance pages list what is included and go quiet about the rest. The last two rows here are the ones worth reading.

	Essential	Standard	Managed
Who it suits	A brochure site that rarely changes and simply must not break	A marketing site that gets edited most months and carries real enquiry volume	A store, a booking system, or a site where downtime costs money the same day
Updates	Core and plugins, tested on staging, on a set monthly rhythm	The same, more frequently, plus a compatibility check before major releases	The same, plus a rehearsal for major platform releases before they ship
Backups	Daily, held off site, restore tested periodically	Daily, held off site, restore tested and documented	Daily with shorter retention gaps, and a restore rehearsal on a set schedule
Security	Firewall, scanning, and alerts	The same, plus plugin governance and a quarterly review of what is installed	The same, plus hardening review and monitoring of the integrations too
Small changes	A small monthly allowance for text and image edits	A larger allowance, including new pages built from existing templates	A larger allowance again, plus priority on anything blocking revenue
What is not included	New pages, design work, new features, plugin licences, hosting fees	Design work, new features, plugin licences, hosting fees	New features, custom development, plugin licences, hosting fees
Everything else	Quoted separately as a project, so a rebuild never arrives disguised as a maintenance invoice	Same	Same

Not Sure Which Row You Are In?

Tell us how often the site changes and what happens if it goes down for a day. That settles it quickly.

Ask Which Plan

WHAT CHANGES BY PLATFORM

WordPress, Shopify, Webflow, And Sites We Did Not Build

Care means something different on each platform, because each one hands you a different set of responsibilities.

WordPress

The platform that needs care most, because you own the whole stack. Core, theme, and plugin updates, plugin governance, security hardening, and backups are all yours by default and all on us on a plan.

Shopify

Shopify looks after the platform and the security itself. Care here is theme updates, app governance, catalog integrity, and checking that the apps you added two years ago still earn their monthly fee.

Webflow

Webflow handles hosting and security. The work is CMS structure, form and integration checks, and keeping the site from drifting as different people publish into it.

Sites We Did Not Build

Most of our care clients came with a site built by someone else. We start with a site audit, tell you what we found, and fix the urgent things before the plan settles into a rhythm.

On Something Else Entirely?

Tell us the platform. If we are not the right people to look after it, we will say so rather than learn on your site.

Ask About My Platform

What Is A Website Care Plan, And How Is It Different From Hosting?

A website care plan is a monthly service covering the ongoing work a live website needs. That means core, theme, and plugin updates tested before they go live, plus off site backups with a tested restore. Then security monitoring, uptime checks, small content changes, and reporting. It is also called website maintenance or a website support plan, and the three names describe the same product.

Hosting is the server your site sits on. A good managed host handles server security, server backups, and keeping the server software current. It does not update your plugins, test your forms, fix a broken layout, or notice that a theme has been abandoned by its developer. Hosting keeps the building standing; a care plan looks after what is inside it. You need both, and they are usually bought from different people. Komplex does not resell hosting.

WHO KEEPS US ON RETAINER

Care For Service Businesses, Stores, B2B Sites, And Multi Location Brands

The risk of neglect changes with what the site does. Our accounts have covered kitchens and home improvement, telecom, software, footwear, and skincare.

See If We Fit

Service Businesses

Where a broken contact form is invisible for weeks and every week of it is lost work. Form testing alone usually pays for the plan.

Ecommerce Stores

Where downtime has a price per hour and an app conflict at checkout is an emergency. Care here is as much about the apps as the platform.

B2B And Software

Sites that publish weekly, where several people edit and nobody owns the maintenance. An inventory of what is running beats any single tool.

Multi Location Brands

Where one template change has to be right across every location page, and one broken template is broken everywhere at once.

THE NUMBERS

Why The Boring Work Is The Work That Matters

Three figures that explain why maintenance is undersold and underbought. Each carries its date.

The large majority of WordPress security vulnerabilities are found in plugins rather than in WordPress itself, which makes plugin governance the core of any care plan.

WordPress 7 ran on about 63 percent of WordPress sites in September 2026. More than a third were still running a version or more behind.

Of one million homepages tested in February 2026, 95.9 percent had accessibility failures a machine could detect. The share had risen from the year before.

HOW WE WORK

Check It, Stabilize It, Set The Rhythm, Report

Four stages. The first month is the busy one and after that a good care plan is quiet by design.

Check It
Update status, plugin load, backup and staging setup, security posture, speed, forms, and what the markup emits. This is the free site audit and it comes before any commitment.
Stabilize It
The urgent things first: missing backups, an abandoned plugin, a broken form, an update that has been deferred so long it now needs care to apply.
Set The Rhythm
Updates on a schedule, backups running and tested, monitoring live, and a single place for you to send change requests so nothing lives in somebody's inbox.
Report
A short monthly note covering what was updated, what was found, what was fixed, and what we suggest next. It says so when the answer is that nothing happened.

See What Condition The Site Is Actually In

Nothing to pay for the site audit, and it happens first. The address alone is enough to start.

Start With The Free Audit

FREE SITE AUDIT

Get A Free Site Audit

We read the platform and version, the plugin or app count, the certificate, and how fast it loads for real visitors. Then we read what the markup emits and submit every form. You get the urgent risks, the ones arriving soon, and the things that look untidy but are fine. If the site is in good shape we will tell you that and you will not hear from us again. There is no charge, the findings are yours whatever you decide, and the same site audit sits inside our free marketing audit.

Your site auditFree

Platform and version currency
Plugin or app load, duplicates, and abandoned code
Field speed data by template
Forms tested with real submissions
Certificate, redirects, and mixed content
Accessibility failures a machine can find

1
Tell us about the site
The address, who built it, who looks after it now, and anything that has broken lately.
2
We check it
No access needed for the first pass. Admin and host access reveal the backup and staging picture. Nothing gets changed. An NDA is available on request.
3
You get the scorecard and a call
A written scorecard ranked by impact, then a call to walk through it.

Ready To Find Out What Is Quietly Broken?

There is no fee and no obligation, and everything the audit finds belongs to you.

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PRICING

How We Price A Care Plan

Web and design work is quoted as a fixed fee after a short conversation about what you need, because the scope sets the price. Care plans are billed monthly and sized to the site. You start on the plan we think fits rather than the largest one we can justify. What moves the number is the platform, how much the site changes month to month, and whether anything on it takes payments or bookings. A brochure site that rarely moves is the smallest plan we offer. A store with a checkout and a dozen apps is the largest.

Two things are always billed separately and never buried in a care invoice. Hosting, which you buy in your own name, and plugin or app licences, which stay yours. Anything outside the plan gets a fixed fee agreed before it starts, so a redesign never arrives disguised as a busy month.

We do not publish plan prices, because a brochure site and a store with a checkout are not the same job and pretending otherwise helps nobody. Run the free site audit first. We will name the plan that fits and what it would come to.

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What Clients Say About Working With Komplex

The Komplex team helped us reach new audiences and drive higher conversions.

Strategies that delivered results beyond our expectations.

Their expertise helped us scale efficiently, attract more customers, and drive measurable growth.

Komplex played a key role in growing our user base and optimizing our marketing efforts.

Common Questions About Website Care Plans

What is a website care plan?

A monthly service that keeps a live website updated, backed up, secure, and working. It covers core and plugin updates tested before they go live and off site backups with a tested restore. Then security monitoring, uptime checks, an allowance of small content changes, and a monthly report. Website maintenance and website support plan are other names for the same thing.

What is included and what is not?

Included: updates, backups, security, monitoring, small text and image changes, speed checks, form and link testing, and reporting. Not included: new pages beyond the allowance, design work, new features, custom development, hosting fees, and plugin or app licences. Anything outside the plan gets quoted as a project first, so no invoice ever surprises you.

Is hosting included?

No, and that is deliberate. You buy hosting in your own name so nobody sits between you and your server. We will name a host, get it set up, and manage it as part of the plan. Most of our WordPress work sits on managed hosting, which handles the server layer while the care plan handles everything above it.

How fast do you respond when something breaks?

Faster for a site that takes payments than for a brochure site, and that difference is written into the plan rather than left vague. We do not publish a fixed response time, because a number that ignores what broke and when it broke is not a promise worth making. What we will do is tell you exactly what to expect before you sign.

Who does the work?

One senior lead owns the account and the decisions, and stays on it. Routine execution and any build work go to the same freelance developers, under that lead. You always know who to contact and it is always the same person.

Can I cancel monthly?

Yes, after a short initial period. Care plans run month to month and you can stop whenever you like. We hand back every account, the backup archive, and the documentation. A service you have to be trapped in is not a service anyone should buy.

How often do you back up the site?

Daily, held away from the server, with a restore tested rather than assumed. Most sites have backups nobody has ever tried to use, which is how a simple recovery becomes a bad week. On the larger plans the restore gets rehearsed on a set schedule.

What security monitoring is included?

A firewall, malware scanning, file change alerts, and a hardened configuration, plus the part most plans skip: knowing which plugins are still maintained. The large majority of WordPress vulnerabilities arrive through plugins, so knowing what is installed and why matters more than any single security tool.

What if an update breaks something?

That is why updates run on staging first with a backup taken beforehand. If something breaks on staging, we fix it there and you never see it. If something slips through to live, we roll back from the backup and then work out why. The alternative, which is not updating, does not make the problem go away.

Can I ask for small content changes?

Yes, that is part of the plan up to a monthly allowance. New team member, changed price, an extra paragraph, a swapped photo. The allowance exists so you stop saving up requests until they turn into a project, which is what happens when every change has to be quoted.

What reporting do I get?

A short monthly note in plain language: what was updated, what was found, what was fixed, and what we recommend next. It is a page, not a dashboard export, and it says so when nothing notable happened. Reports that pad a quiet month with charts waste everyone’s time.

Do you cover WooCommerce and Shopify stores?

Yes, and stores need more attention than brochure sites. On WooCommerce the risk is plugin conflicts at checkout. On Shopify the platform is looked after for you, so the work is theme updates, app governance, and catalog integrity. Both sit on the larger plans.

Who owns the site and the accounts?

You do. Hosting, domain, platform, plugin licences, and the backup archive all sit in your name, and we work through access you can remove at any time. If you leave, everything keeps working and nothing has to be untangled from us first.

Do you work with companies outside Austin, Texas?

Yes. Komplex is based in Austin with a presence in New York City and Reykjavik, and care work happens remotely by nature. Update windows are scheduled around your quietest hours whatever timezone those fall in.

Send The URL And Find Out What Is Quietly Broken

No access needed. We come back with the update status, the plugin load, the speed, whether the forms deliver, and whether a backup exists that anyone has ever tested.

Get My Free Audit

Updates, Tested First

Backups You Can Actually Restore

Security Monitoring

Uptime Checks

Small Content Changes

Speed Checks

Broken Link And Form Checks

A Monthly Report Worth Reading

WordPress

Shopify

Webflow

Sites We Did Not Build

Service Businesses

Ecommerce Stores

B2B And Software

Multi Location Brands

The large majority of WordPress security vulnerabilities are found in plugins rather than in WordPress itself, which makes plugin governance the core of any care plan.

WordPress 7 ran on about 63 percent of WordPress sites in September 2026. More than a third were still running a version or more behind.

Of one million homepages tested in February 2026, 95.9 percent had accessibility failures a machine could detect. The share had risen from the year before.

Check It

Stabilize It

Set The Rhythm

Report

The Komplex team helped us reach new audiences and drive higher conversions.

Strategies that delivered results beyond our expectations.

Their expertise helped us scale efficiently, attract more customers, and drive measurable growth.

Komplex played a key role in growing our user base and optimizing our marketing efforts.

What is a website care plan?

What is included and what is not?

Is hosting included?

How fast do you respond when something breaks?

Who does the work?

Can I cancel monthly?

How often do you back up the site?

What security monitoring is included?

What if an update breaks something?

Can I ask for small content changes?

What reporting do I get?

Do you cover WooCommerce and Shopify stores?

Who owns the site and the accounts?

Do you work with companies outside Austin, Texas?

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