Privacy Policy

Effective Date: March 19, 2026

Komplex LLC (“Komplex,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.komplex.digital, contact us, request a quote, or otherwise interact with our website and related communications.

This Privacy Policy applies to information collected through our website, forms, cookies, analytics tools, and similar technologies. It does not govern personal information we process only on behalf of clients under separate client agreements.

1. Company Information

Komplex LLC
5900 Balcones Drive, STE 23925
Austin, TX 78731, USA
Email: he***@*****ex.digital

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly: your name, business name, email address, phone number, website URL, project details, message content, and any other information you choose to send us.
Business and inquiry information: information about your company, services you are interested in, and publicly available information we review to understand your request, such as your website or public business profiles.
Device and usage data: IP address, browser type, device type, operating system, approximate location, referring pages, pages viewed, links clicked, and timestamps.
Cookie and identifier data: cookie IDs, analytics identifiers, consent choices, and similar technology data used for website functionality, measurement, security, and marketing.
Communications data: records of emails, form submissions, and other messages you send us.

Please do not send Social Security numbers, payment card data, account passwords, government ID numbers, health information, or other sensitive data through general website forms unless we specifically ask for it and provide an appropriate method.

3. How We Collect Information

Directly from you when you fill out a form, email us, call us, or otherwise contact us.
Automatically when you browse the website through cookies, tags, logs, analytics tools, and similar technologies.
From third parties and public sources, such as analytics providers, referral sources, advertising partners, and publicly available business information, when relevant to your inquiry or our marketing operations.

4. How We Use Information

Operate, maintain, secure, and improve our website.
Respond to inquiries, quote requests, and business opportunities.
Review demand for our services and understand how visitors use the site.
Analyze website traffic, campaign performance, and content performance.
Send updates, marketing emails, or other communications where you have asked for them or where permitted by law.
Prevent spam, abuse, fraud, and security incidents.
Comply with legal obligations, resolve disputes, and protect our rights.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to run the website, remember preferences, store consent choices, measure traffic, understand site performance, and support marketing or advertising activities.

Strictly necessary cookies: help the website work, protect forms, and remember essential preferences.
Analytics cookies: help us understand visits, page performance, and user behavior.
Advertising or measurement cookies: may help us measure campaign performance or support remarketing when enabled.

Where required by law, we request consent before using non-essential cookies. You can manage cookie choices through our cookie banner, browser settings, and relevant third-party tools. If you disable certain cookies, parts of the website may not work as intended. Because cookie controls are browser and device specific, you may need to renew your choices if you switch devices, switch browsers, or clear cookies.

You can learn more about Google’s Google Analytics opt-out browser add-on here: Google Analytics Opt-out Browser Add-on.

6. How We Share Information

We do not sell personal information for money. We may disclose personal information to:

Service providers and processors that help us host the website, manage forms, filter spam, analyze traffic, manage consent preferences, communicate with prospects and clients, and support our business operations.
Analytics, advertising, and platform partners that help us measure traffic, understand campaign performance, and, where enabled, support advertising or remarketing activities.
Professional advisors such as lawyers, accountants, auditors, or insurers.
Authorities or other parties where required by law, subpoena, legal process, or where necessary to protect rights, safety, or property.
Parties involved in a business transaction such as a merger, financing, acquisition, restructuring, or sale of assets.

Depending on the tools in use and the law that applies, certain disclosures involving cookies, identifiers, and online activity data may be treated as a “sale” or “sharing” of personal information for targeted advertising under some U.S. state privacy laws.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to requests, maintain business and tax records, improve the website and our services, comply with law, resolve disputes, and enforce agreements. Retention periods vary based on the type of information, the reason we collected it, our operational needs, and legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet or storage system is completely secure, so we cannot guarantee absolute security.

9. International Data Transfers

Komplex is based in the United States. If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Those countries may not provide the same data protection laws as your home jurisdiction.

10. Your Choices and Rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of certain personal information, withdraw consent, object to certain processing, or opt out of marketing, targeted advertising, sale, or certain sharing of personal data.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at he***@*****ex.digital.

We do not use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects about you.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights, subject to applicable law, thresholds, exceptions, and verification requirements.

California

If the California Consumer Privacy Act applies to our processing, California residents may have rights to know what personal information we collect, use, disclose, sell, or share; request deletion or correction; opt out of the sale or sharing of personal information; limit the use of sensitive personal information; and receive equal treatment for exercising their rights.

Texas

If the Texas Data Privacy and Security Act applies to our processing, Texas residents may have rights to confirm whether we process their personal data, access it in a portable format, correct inaccuracies, delete personal data, and opt out of targeted advertising, the sale of personal data, or certain profiling.

To submit a privacy request, email he***@*****ex.digital with the subject line “Privacy Request” and describe your request. We may need to verify your identity before completing your request.

If we deny your request and applicable law gives you the right to appeal, you may appeal by replying to our response within 30 days and writing “Privacy Appeal” in the subject line. If we deny your appeal and applicable law requires it, we will tell you how to contact the appropriate regulator or attorney general.

12. EEA, UK, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, and applicable law applies to our processing, our legal bases may include your consent, steps taken at your request before entering into a contract, our legitimate interests in operating and improving our business and website, and compliance with legal obligations.

Depending on your location and the law that applies, you may have the right to access, correct, erase, restrict, object to certain processing, withdraw consent, request data portability, and lodge a complaint with your local data protection authority.

13. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for how to interpret or respond to that signal, our website does not currently respond to Do Not Track settings in a uniform way. However, you can manage cookies through your browser settings and our cookie preference tools.

Third parties such as analytics, advertising, or embedded service providers may collect information about your online activities over time and across different websites, subject to their own privacy policies and your consent choices where required.

14. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.

15. Third-Party Websites

Our website may link to third-party websites, platforms, or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and revise the effective date above. Your continued use of the website after changes are posted means the updated policy will apply going forward.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact: