Retargeting Reports The Best Numbers In Your Account, And Some Of Them Are Not Real

The Only Honest Way To Find Out Is To Stop
Eight Retargeting Audiences, Ranked By How Much They Actually Add
- 1Cart Or Form Abandoners, Under Forty Eight Hours
Genuine intent, interrupted, still fresh. This is the one audience where retargeting reliably changes an outcome, and it should be capped tightly because it works quickly or not at all.
- 2High Intent Page Viewers Who Did Not Convert
Pricing pages, demo requests, contact pages. People who got close and stopped. Worth a specific message rather than the same ad everyone else sees.
- 3Product Viewers With A Long Consideration Cycle
Furniture, kitchens, software, anything bought over weeks. Retargeting keeps you present during a decision that was always going to take time.
- 4Lapsed Customers Past Their Repurchase Window
People who bought once and are overdue. This is close to email territory and works best when the two are coordinated rather than both firing at once.
- 5Video Viewers Who Watched Most Of It
A real signal of interest, and cheap to act on after a video campaign. Smaller audience than people expect, so keep expectations proportionate.
- 6General Site Visitors, Thirty Day Window
The default setting in most accounts and the middle of this list for a reason. It includes people who bounced in four seconds and people who read everything, treated identically.
- 7Everyone Who Touched The Brand, Ninety Days
Very large, very diluted, and reports beautifully because it contains all the people who were coming back regardless. This is where the flattering numbers come from.
- 8Existing Customers With No Suppression
Not a strategy, a mistake. You are paying to advertise to people who already bought, then counting their repeat purchases as advertising success.
Which Of These Are Running In Your Account?
Google Ads, Meta, And The List You Already Own
Running It In More Than One Place?
What Is Retargeting, And Is It Different From Remarketing?
One thing did change. Google announced in April 2025 that it would not remove third party cookies from Chrome after all, and shut down its replacement advertising interfaces that October. So cookie based retargeting still works in Chrome. Safari and Firefox have blocked third party cookies by default for years, which means a meaningful share of any audience was never reachable this way. The practical conclusion is unchanged: first party lists and platform owned data do the heavy lifting. Komplex runs this from Austin, Texas.
Retargeting For Ecommerce, Software, Home And Kitchen, And Local Services
Segment, Suppress, Cap, Then Test
-
Segment
Split the audience by what someone actually did and how recently. Cart abandoners and blog readers stop sharing a campaign and start getting different messages.
-
Suppress
Remove existing customers, recent converters, and anyone who has told you no. This alone often frees a meaningful share of the budget in the first month.
-
Cap
Set frequency limits across platforms rather than inside each one, so nobody is seeing the same advert from two accounts that cannot see each other.
-
Test
Hold back part of the audience, show them nothing, and compare. The gap is what retargeting added, and it is the figure we report and stand behind.
See What The Current Setup Is Doing
Get A Free Retargeting Review
- Audience segments and how they overlap
- Membership windows against your actual sale cycle
- Customer and converter suppression
- Frequency across platforms rather than inside one
- Feed health where dynamic ads are running
- What the reported return would survive
- 1Tell us what you are running
The website, which platforms retargeting runs on, roughly what you spend, and how long a typical purchase takes.
- 2We look
Read only access to the ad accounts and analytics goes deepest. Nothing gets changed, and an NDA is available on request.
- 3You get the scorecard and a call
A written scorecard ranked by impact, then a call to walk through it.
Ready To Find Out What Retargeting Is Really Adding?
How We Price Retargeting Work
Common Questions About Retargeting And Remarketing
What is the difference between retargeting and remarketing?
Nothing meaningful. The words are used interchangeably. There is a loose convention that remarketing came from Google’s product naming and from email follow up, while retargeting meant display advertising. Nobody applies it consistently. If an agency tells you they are fundamentally different services, ask them to explain how.
Does retargeting still work now that cookies did not go away?
Yes, and the panic was overdone in both directions. Google announced in April 2025 that Chrome would keep third party cookies, then shut down its replacement interfaces that October. Safari and Firefox have blocked them by default for years, so part of your audience was never reachable that way. Nothing about that changes the sensible strategy, which is to lean on lists you own.
Are view through conversions real?
They are real events and they are not proof. A view through conversion counts someone who saw an advert, did not click, and converted later. Nobody can tell you whether the advert caused it. On retargeting audiences, where most people were already engaged, the majority of these conversions would probably have happened anyway. We report them. They do not carry the argument.
How do you know retargeting is actually adding sales?
By holding some of the audience back and showing them nothing. Whatever the advertised group does above the held back group is what retargeting added. It costs a little reach and it produces a number you can defend. Almost every account we look at has never done this, which is why the reported returns look so good.
What is the minimum budget?
Low, because the audiences are small. That is the appeal and also the trap. A small warm audience can absorb far more money than it should and keep reporting well. That is why capping and suppression matter more here than budget size. We would rather size it correctly than encourage you to spend more.
How do you avoid annoying people with frequency?
Caps set across platforms rather than inside each one, suppression of anyone who already converted, tighter membership windows, and creative rotation before the ads become wallpaper. Uncapped retargeting is the fastest way to make people dislike a brand they were otherwise fine with.
Which platforms do you run retargeting on?
Google Ads, covering display, YouTube, and search remarketing lists, and Meta for Instagram and Facebook. Both are accounts you already own. Where a client runs paid social with us, the Meta side is planned inside that work so the two are not bidding against each other.
Can you retarget without a big audience?
Yes, and small audiences are often the most valuable ones. The platforms enforce minimum audience sizes before a list can be used, so there is a floor. Below it, the answer is usually to widen the window slightly or to combine two related behaviours rather than to give up on the idea.
What is dynamic product retargeting?
Adverts that show the specific products someone viewed, generated automatically from your product feed. It works well for ecommerce with a large catalogue and it is completely dependent on feed quality. A feed with wrong prices or missing images will produce adverts that actively cost you sales.
How do you suppress existing customers?
By uploading customer lists and excluding them, and by using purchase events to remove people automatically. Where the conversion happens off site, such as a phone call, we check it manually. Suppression is unglamorous and it is usually the single biggest saving available in a retargeting account.
How long should a retargeting window be?
As long as your sale actually takes, which is rarely the default. Something bought in two days does not need a thirty day window. A kitchen bought over three months needs longer than any default offers. We set the window from your data rather than from the platform suggestion.
Does retargeting work for B2B?
It can, with care. The audiences are small, the cycles are long, and the risk of showing the same few people an advert hundreds of times is high. Done well it keeps you present through a long evaluation. Done carelessly it becomes an expensive way to irritate a buying committee.
How does this relate to our paid search account?
Search remarketing lists live inside paid search and adjust bidding for people who already visited, which is a different mechanic from showing them a display advert. Both use the same audiences. When one lead runs both, the audiences get built once and used properly rather than duplicated with slightly different settings.
Do you work with companies outside Austin, Texas?
Yes. Komplex is based in Austin with a presence in New York City and Reykjavik, and this work happens remotely by nature. Campaigns across countries get separate audiences and separate suppression lists. A customer in one market should not be paying to be advertised to in another.



